About this policy
This policy applies when you visit ErlebeMomente, contact our customer-service team or place an order through our online store.
Information we collect
Depending on your interaction with the store, we may process:
- Contact data: name, email, billing and delivery address.
- Order data: products, order number, value, currency, delivery, return and refund status.
- Payment data: payment method, status and transaction reference. Complete card details are handled by payment providers and are not visible to us.
- Technical data: IP address, browser, device, language, cookie identifiers and store activity.
- Communications: support messages, feedback and return requests.
Purposes and legal bases
We use information to process and deliver orders, accept payments, handle returns, provide support, prevent fraud, secure and improve the store, comply with law and send marketing where permitted. Processing is based, as applicable, on contract performance, legal obligations, legitimate interests or consent. Consent may be withdrawn at any time.
E-commerce infrastructure
We use specialised technology providers to host and operate the online store, shopping cart, checkout and order-management functions. Information submitted through the store may be processed by these providers only where necessary to deliver, secure and improve the services requested by you.
Recipients and service providers
Where necessary, information may be shared with ecommerce and hosting providers, payment and fraud-prevention providers, fulfilment and delivery partners, email, analytics, security and customer-support providers, advertising partners where enabled and permitted, professional advisers and competent authorities. We do not sell personal information for money.
Cookies
Necessary cookies support the cart, checkout, security and language preferences. Where required, optional analytics and advertising cookies are used only after consent. You can change your choices through the store’s cookie settings or your browser.
International transfers
International providers may process information outside Switzerland or the United Kingdom. Where required, transfers use recognised safeguards such as adequacy decisions, standard contractual clauses or equivalent protections.
Retention and security
We retain information only as long as reasonably necessary for orders, support, accounting, legal compliance and disputes. We then delete, anonymise or restrict it. Reasonable technical and organisational safeguards are used, although no online system can guarantee absolute security.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction or portability, object to certain processing, withdraw consent and complain to a competent data-protection authority. We may verify your identity before acting on a request.
Legal responsibility and changes
Erlebe Limited, United Kingdom, trading as ErlebeMomente, is the controller responsible for personal information processed through this store. Its complete registered details must be stated in the Legal Notice. Purchases are intended for adults aged 18 and over. We may update this policy when our practices, providers or legal obligations change.