What is ErlebeMomente?
ErlebeMomente is an adult-focused online store offering carefully selected products intended to accompany personal moments between consenting adults. The store is a trading brand of Erlebe Limited and is intended exclusively for customers aged 18 and over.
Which ingredients does the product contain?
The formulation includes maca, ginseng, L-arginine and honey. Always consult the product packaging and product page for the complete current ingredient list, recommended intake, allergen information and warnings before use.
Is the product a medicine?
No. It is not presented as a medicine and is not intended to diagnose, treat, cure or prevent disease. Individual experiences can vary. Food supplements do not replace a varied, balanced diet or healthy lifestyle.
Who should not use the product?
The store is for adults aged 18 and over. Do not use the product if you are allergic to an ingredient. If you take medication, have a medical condition, are pregnant or breastfeeding, consult a qualified healthcare professional before use. Do not exceed the stated recommended intake and keep out of reach of children.
How do I use and store it?
Follow only the directions printed on the packaging and shown on the product page. Store it in a cool, dry place, protected from direct sunlight and inaccessible to children. Do not use damaged or expired products.
Will the parcel reveal what I ordered?
We prepare orders with privacy in mind and use neutral outer packaging without unnecessary product descriptions. Shipping labels may still contain information legally or operationally required by the carrier.
How long does delivery take?
The expected delivery period is 4–7 working days after processing. Weekends, public holidays, address problems, customs or carrier disruptions may cause delays. Tracking is provided when available. See our Shipping Information.
Can I change or cancel an order?
Contact us as soon as possible. We can only change or cancel an order before it enters processing or dispatch. Once shipped, the returns procedure applies.
What is the return period?
Eligible items may be returned within 30 days under our Returns and Refunds Policy. Because these are ingestible and personal products, opened, used, unsealed or tampered products cannot normally be returned unless defective or incorrect. Contact us before sending anything back.
Who pays return shipping?
For approved eligible returns, ErlebeMomente covers the return-shipping cost using the method or label provided by our support team. Unauthorised, untracked or self-arranged express returns may not be reimbursed.
Which payment methods are available?
The payment methods available for your order are displayed securely at checkout and may vary by location, currency, device and payment-provider eligibility. We never ask you to send card information by email.
How can I contact support?
Email erlebemomente@outlook.com and include your order number when asking about an existing order. Never send full card details or passwords by email.