What SSL encryption means
The store uses HTTPS encryption supported by a valid TLS/SSL certificate. This encrypts information transmitted between your browser and the store, helping prevent unauthorised parties from reading it during transmission.
A padlock symbol in the browser address bar and an address beginning with “https://” normally indicate an encrypted connection.
Secure store infrastructure
ErlebeMomente uses established ecommerce infrastructure for the storefront, shopping cart, checkout and order management. Technical security controls help protect these systems and the information transmitted through them.
How payments are processed
Available payment methods are displayed during checkout. Payment information is transmitted to the selected payment provider for authorisation and processing. ErlebeMomente does not receive or display your complete card number or card-security code.
A payment provider may perform identity, authentication, fraud-prevention or regulatory checks before approving a transaction.
Order and fraud protection
Orders may be reviewed for payment status, address consistency, unusual activity and fraud indicators. We may contact a customer for clarification or decline an order where there is a reasonable security, legal or payment concern.
Information we can see
To fulfil orders and provide support, we may receive information such as your name, email, delivery and billing address, ordered products, payment status, transaction reference and limited card details such as card type or final digits where supplied by the payment provider. Complete card credentials remain with the payment-processing environment.
Protect yourself online
- Check that you are visiting the correct ErlebeMomente domain and that the address begins with HTTPS.
- Do not send complete card details, passwords or verification codes by email or contact form.
- Use a trusted device and network when completing payment.
- Contact us if a message claiming to be from ErlebeMomente appears suspicious.
Security limitations
Encryption materially improves transmission security, but no online service, device or network can guarantee absolute protection. Customers should keep devices, browsers and account credentials secure and notify their bank promptly about suspected unauthorised payment activity.
Privacy and support
Our Privacy Policy explains how personal information is handled. For an order, payment-security or privacy question, contact our customer-service team. Never include complete card details in your message.