ABOUT ERLEBEMOMENTE

More closeness. More intention. More moments that belong to you.

ErlebeMomente was created around a simple belief: closeness should never become an afterthought. Everyday responsibilities, stress and routine can leave little room for connection. We want to make it easier for adults and couples to consciously create time for one another—discreetly, confidently and without unnecessary complication.

Our name is our promise: not to sell an unrealistic ideal, but to encourage real people to experience meaningful moments together.

01

Why ErlebeMomente exists

Relationships are shaped by the small decisions people make for one another. A quiet evening, an honest conversation or simply choosing to interrupt routine can change how a shared moment feels. ErlebeMomente exists to support precisely those decisions. Our products are intended for adults who value closeness, discretion and an experience that feels personal rather than performative.

We do not believe intimacy should be approached with pressure or exaggerated promises. For us, it begins with mutual trust, clear consent, honest expectations and respect for personal boundaries. A product can accompany a moment; the people sharing that moment remain at its centre.

02

Our approach to products

We focus on a clear and considered selection instead of an unnecessarily large catalogue. Every product should have an understandable purpose, transparent information and a place within the ErlebeMomente experience. Presentation matters to us, but clarity matters more: customers should understand what they are ordering, how it is intended to be used and what they can realistically expect.

Our current formulation brings together selected ingredients including maca, ginseng, L-arginine and honey. We communicate ingredients and product information responsibly and avoid presenting food supplements as medicines. Individual experiences can differ, and our products are not intended to diagnose, treat, cure or prevent any disease.

03

Discretion is part of the service

Some purchases are personal. That is why discretion is not a decorative promise for us—it influences the entire customer experience. We aim to provide neutral, discreet packaging and communicate in a respectful, professional manner. Product details should be accessible to the person ordering without unnecessarily revealing the nature of the purchase to others.

The same principle applies to personal data. We only use customer information for legitimate purposes connected with operating the store, processing orders, providing support and—where permission has been given—sending relevant updates. Further details are available in our Privacy Policy.

04

A store built on clear expectations

Trust does not come from a slogan. It comes from accurate product descriptions, understandable prices, transparent delivery information, a fair returns process and support that remains available after an order has been placed. We are continuously improving these areas so customers can make informed decisions before purchasing.

If something is unclear, we would rather receive a question than leave a customer uncertain. Our information pages explain delivery, returns, payments, data protection and the conditions that apply to an order. Our support team can also be contacted directly by email.

WHAT GUIDES US

Our principles

Clarity

Understandable information without hidden conditions or intentionally vague promises.

Discretion

A respectful shopping experience designed around the personal nature of the purchase.

Responsibility

Responsible product communication, careful handling of data and service for adults aged 18 and over.

Respect

Respect for our customers, their relationships, their boundaries and their individual decisions.

SHOP WITH CLARITY

What you can expect from us

A personal purchase should still be a straightforward purchase. Before ordering, you should know how delivery works, what happens if you change your mind and how to reach us when you need support. These commitments form part of the ErlebeMomente service—not optional extras.

01

Discreet delivery

Your order is prepared with privacy in mind and sent in neutral outer packaging without unnecessary product information on the outside.

02

4–7 working days

Our expected delivery period is communicated clearly so you can plan your order. Further details and possible exceptions are explained in our Shipping Information.

03

30-day returns

Eligible products can be returned within 30 days in accordance with our Returns and Refunds Policy. We explain the process and applicable conditions before you need them.

04

Secure checkout

Payment information is transmitted through encrypted checkout technology and processed by established payment providers. We do not publish or sell your payment details.

05

Reachable support

Questions about products, delivery or an existing order can be sent directly to our support email. We aim to respond clearly and handle every request professionally.

06

Responsible adult shopping

Our store is intended exclusively for adults aged 18 and over. We provide responsible product information and do not replace professional medical advice.

BEFORE YOU ORDER

An informed decision is a better decision.

Read the product description, ingredient information, recommended use and warnings before purchasing. If you have allergies, use medication, have an existing medical condition, are pregnant or breastfeeding, consult a qualified healthcare professional before using a food supplement.

Do not exceed the stated recommended intake. Food supplements are not a substitute for a varied, balanced diet and a healthy lifestyle. Keep products out of reach of children.

OUR PROMISE

We want every step to feel considered.

From the first visit to delivery and customer support, our goal is a clear, discreet and dependable experience. We will continue listening, improving our information and refining our service as ErlebeMomente grows.

ErlebeMomente is a trading brand of Erlebe Limited.