Shipping Information

Order confirmation

After a successful order, an electronic confirmation is sent to the email address entered at checkout. Check the order summary and delivery address immediately. If you do not receive the email, check spam and contact us. An order confirmation acknowledges receipt; acceptance may remain subject to successful payment verification, availability and fraud checks.

Processing

Orders are prepared after payment authorisation. Processing normally takes place on working days. Orders placed during weekends or public holidays begin processing on the next available working day. High order volume or verification requirements may extend processing; we will contact you if action is required.

Expected delivery: 4–7 working days

The standard expected delivery period is 4–7 working days after processing. This is an estimate rather than a guaranteed appointment. Weekends and public holidays are not working days. Remote areas, incorrect addresses, customs processing, severe weather and carrier disruptions may cause delays outside our direct control.

Shipping costs and total price

Any applicable shipping charge is displayed before the order is submitted. The checkout shows the available method and final payable amount. We do not add an undisclosed shipping charge after confirmation. Any import tax or duty that legally applies and is not collected at checkout remains the recipient’s responsibility.

Discreet packaging

Orders are shipped in neutral outer packaging designed not to disclose unnecessary product information. The parcel may show the recipient, return or fulfilment address and other details required by the carrier, customs or law. We cannot guarantee that a carrier’s digital notification will omit the merchant or sender name.

Tracking

When tracking is available, the tracking link or number is sent electronically after dispatch. Tracking events can take time to appear and are maintained by the carrier. A lack of an immediate scan does not necessarily mean the parcel has not moved.

Correct address and failed delivery

Customers must provide a complete, accurate and accessible delivery address. Contact us immediately if an error is discovered. Once processing or dispatch has begun, changes may be impossible. If a parcel is returned because of an incorrect address, refusal, non-collection or repeated failed delivery, we will contact you regarding redelivery or refund options and any actual non-recoverable costs.

Delayed, lost or damaged parcels

If tracking has not progressed for an unusual period, or the parcel is marked delivered but cannot be found, check the property, household members and carrier notice before contacting us. For visible damage, photograph the outer package, label and contents promptly. Keep all packaging while we investigate. We will work with the carrier and offer the remedy required by the circumstances and applicable law.

Changing or cancelling an order

Send your request as soon as possible. We can only change or cancel an order before it enters processing or dispatch. We cannot promise interception after shipment. If cancellation is no longer possible, follow the Returns and Refunds Policy after delivery.